Customer Service and Communication

Does the remodeler:

• Respond promptly to your inquiries?
• Schedule meetings and attend them on time?
• Emphasize service and developing a trusting relationship with you?
• Listen to and understand your needs and wants and work with you to ensure that the plans for your job accurately reflect your expectations?
• When discussing your written priorities, does the remodeler show enthusiasm for your ideas and suggest ways to make them work within your budget?
• Ask the remodeler for examples of how the company has solved similar space problems for other customers.
• Facilitate communication among all parties involved in the project?
• Will the remodeler provide you with schedule updates so you can make appropriate decisions and prepare for any unavoidable inconveniences?